Privacy policy

1. What we collect

• Details you give us: name, email, phone number, trading experience and plan interest submitted through forms on this site.
• Account and usage data: login records, subscription status, strategies created and features used.
• Technical data: IP address, device and browser type, pages viewed, referring URL and approximate location derived from IP.
• Support correspondence: emails and messages you send us.

2. Why we use it

• To create and operate your account and provide the software you subscribe to.
• To respond to enquiries and provide onboarding and support.
• To take payment and issue invoices.
• To measure and improve our website and our advertising, including which campaigns bring genuine enquiries.
• To meet legal, tax and accounting obligations.

3. Cookies, analytics and advertising

We use cookies and similar technologies for essential site function, for analytics, and for advertising measurement — including Google Analytics and Google Ads conversion tracking. These tools may set cookies that let Google recognise a browser across sites and attribute an enquiry to an advertisement.

You can block or delete cookies in your browser, and you can opt out of personalised Google advertising through Google's own ad settings. Blocking non-essential cookies does not affect your ability to use the service.

4. Who we share data with

We do not sell your personal data.

• TradingSmart.ai, the operator of the underlying platform, to provision and support your account.
• Payment processors, to take payment. We do not store full card numbers.
• Analytics and advertising providers (such as Google), for measurement as described above.
• Email, CRM and helpdesk providers used to contact and support you.
• Authorities, where we are legally required to disclose.

5. What we never ask for

We will never ask for your broker password, trading PIN, OTP, card CVV or bank credentials. If anyone contacts you claiming to be from Genxtrade and asks for these, do not share them and report it to support@genxtrade.ai.

6. Security and retention

Data is transmitted over TLS and stored with access controls and encryption at rest. Passwords are hashed. Two-factor authentication is available on all plans.

We keep enquiry data for up to 24 months from your last interaction, and account and billing records for as long as required by Indian tax and accounting law. After that it is deleted or anonymised.

7. Your rights

To exercise any of these, email support@genxtrade.ai. We respond within 30 days.

• Request a copy of the personal data we hold about you.
• Ask us to correct data that is wrong or incomplete.
• Ask us to delete your data, where we are not required to keep it.
• Withdraw consent to marketing contact at any time — every email includes an unsubscribe link.

8. Children

The service is not intended for anyone under 18, and we do not knowingly collect data from children.

9. Changes and contact

We will post any change to this policy on this page and update the date above. Questions: support@genxtrade.ai.