Refund & cancellation policy

1. Try before you pay

The Explore plan is free, needs no card, and gives you enough of the platform to judge whether it suits you. We recommend using it before subscribing to a paid plan.

2. Cancelling

• Cancel at any time from your account settings, or by emailing support@genxtrade.ai.
• Cancellation stops the next renewal. Your access continues until the end of the period you have already paid for.
• There is no cancellation fee and no minimum term.

3. Refunds

• First subscription: if you cancel within 7 days of your first paid charge and have not used more than a nominal amount of the AI analysis quota, we will refund that charge in full.
• Renewals: renewal charges are generally non-refundable, because you have had access for the period. If you were charged after cancelling, or charged in error, we refund in full.
• Extended outage: if a fault on our side or the platform's leaves the service materially unusable for more than 72 consecutive hours in a billing month, contact us for a pro-rata credit or refund.
• We do not refund on the basis of trading losses or because a strategy did not perform as you hoped. See our risk disclosure.

4. How to request a refund

Email support@genxtrade.ai from the address on your account, with your invoice number and the reason. We acknowledge within 2 business days and, where approved, process the refund within 7–10 business days to the original payment method. Your bank may take longer to reflect it.

5. Chargebacks

Please contact us before raising a chargeback — most issues are resolved faster directly. Accounts with an open chargeback may be suspended until it is settled.